Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At Riverside Lifestyle, we're committed to promoting responsible gaming. Betting and gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.

Age Verification

You must be 18 years of age or older to use William Hill betting services in the United Kingdom. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under 18, please do not attempt to register or place bets.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone else, it may indicate problem gambling:

• Chasing losses by betting more to recover money lost
• Spending more time or money on gambling than intended
• Hiding gambling activity or lying about the amount spent
• Gambling to escape problems, stress, or negative emotions
• Neglecting family, work, or social obligations due to gambling
• Borrowing money to fund gambling activities
• Experiencing mood swings or irritability when unable to gamble
• Failed attempts to reduce or control gambling
• Feeling anxious or restless when not gambling

If you recognise these signs, please seek help immediately.

Self-Help Tools & Responsible Gaming Features

William Hill provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period
• Loss Limits: Restrict the amount you can lose in a set timeframe
• Reality Checks: Receive reminders during your gaming session about how long you've been playing
• Session Time Limits: Automatically log out after a predetermined period
• Self-Exclusion: Temporarily or permanently exclude yourself from gambling for a period of your choosing

You can access these tools through your William Hill account settings at any time.

Support Organisations & Resources

If you're struggling with gambling, confidential help is available from the following organisations:

United Kingdom

• GamCare – Free, confidential support and counselling
  www.gamcare.org.uk
  Helpline: 0808 8020 133 (free phone line)
• GamStop – National self-exclusion scheme
  www.gamstop.co.uk
  Excludes you from all licensed online gambling operators simultaneously
• Gamblers Anonymous – Support groups and 12-step programme
  Available across the UK with meetings and telephone support

International Resources

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Gambling addiction support and resources

Do You Need Help?

Problem gambling can affect anyone, regardless of age or background. If you or someone you know is struggling with gambling, please reach out for help today. There is no shame in seeking support – trained professionals are available to assist you confidentially and free of charge.

Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk for immediate assistance.

Riverside Lifestyle is committed to promoting responsible gaming. We work with William Hill and industry regulators to ensure a safe and enjoyable betting experience. Your wellbeing is our priority.